Privacy Policy
Welcome to Guide to Ayia Napa (https://guidetoayianapa.com).
This privacy policy explains how we collect, use, and protect your personal information when browsing our website or booking tours and experiences through our platform.
Who We Are
We are Guide to Ayia Napa, a local travel website offering informative guides and tour bookings in Ayia Napa, Cyprus.
The site is operated by Matan Cohen, based in Cyprus, who personally manages the bookings, communications, and support for travelers visiting the area.
You can read more about Matan in this about page.
What Personal Data We Collect and Why We Collect It
We collect personal information to provide the best booking experience and ensure your tour goes smoothly.
When you book a tour or contact us, we collect:
Full name
Email address
Phone number (WhatsApp preferred)
Home address (optional)
Tour selection and booking details
We collect this data to:
Process and confirm your booking
Contact you with important updates (like pickup time or tour changes)
Share your info with the local tour operator handling your tour
Provide support if needed before or during the tour
Comments
If we allow users to comment on blog posts or pages, we collect the data shown in the comment form, the visitor’s IP address, and the browser user agent string to help detect spam.
Contact Forms
When you use our contact forms, we store the information you provide (like your name and email address) to reply to your request.
We don’t use this information for marketing unless you ask us to.
Cookies
We use cookies to:
Improve user experience
Track page visits and behavior on the site
Remember your preferences and previous bookings
You can clear or block cookies anytime via your browser settings.
Analytics
We use tools like Google Analytics and Meta (Facebook) Pixel to understand how visitors use our site.
These tools may collect anonymized data such as your browser type, location (approximate), pages viewed, and time spent on the site.
Who We Share Your Data With
We only share your personal information when necessary to deliver the service you booked.
We share your data with:
The tour providers you’ve booked with, so they can arrange your tour (pickup, contact, etc.)
Payment processors like Stripe or PayPal, when you pay a deposit online
We do not sell or rent your data to any third parties.
How Long Do We Retain Your Data
Booking and contact details are kept for up to 2 years for customer service and accounting purposes.
Comments, if applicable, are retained indefinitely.
What Rights You Have Over Your Data
You can request:
A copy of the personal data we hold about you
That we correct any inaccurate data
That we delete your data (unless we’re legally required to keep it)
To make a request, contact us at guidetoayianapa@gmail.com.
Where Your Data Is Sent
Your data may be shared with trusted tour operators in Cyprus.
We ensure these third parties use your data responsibly and solely to fulfill your booking.
Contact Information
If you have any questions about your data or this policy, please reach out to:
Matan Cohen
📧 guidetoayianapa@gmail.com
📍 Ayia Napa, Cyprus
Additional Information
How We Protect Your Data
We use secure servers, encryption (SSL), and limited admin access to safeguard your personal information.
What Data Breach Procedures Do We Have in Place
If a data breach occurs, we will:
Notify affected users within 72 hours
Patch vulnerabilities immediately
Report the breach to relevant authorities if required
What Third Parties do We Receive Data From
We may occasionally receive booking data from trusted affiliate partners when you book through a third-party site that works with us.
Automated Decision-Making and Profiling
We do not engage in any automated decision-making or profiling using your data.
Industry Regulatory Disclosure Requirements
We follow the EU General Data Protection Regulation (GDPR) requirements and relevant Cypriot laws.
What We Collect and Store (For Bookings & Payments)
To process tour bookings and deposits, we collect and store:
Name, email, phone number, and optional address
Booking details and tour selections
Partial payment information (via Stripe or PayPal – we never store full card details)
Who on Our Team Has Access
Only authorized staff (currently Matan Cohen) have access to:
Booking data
Contact information
Tour details
Access is used solely to provide customer support and coordinate your bookings.
What We Share With Others
We share data with:
Tour operators for the tour you’ve booked
Payment services for processing your deposit
Payments
Payments for deposits are handled via:
Stripe
PayPal
Bank transfer (where applicable)
We only share your payment-related information with the payment gateway and do not store your credit/debit card information.
Changes to This Privacy Policy
We may update this policy as needed to reflect changes in regulations or services. We encourage users to review it periodically.
Your continued use of our site after changes are posted constitutes your acceptance of the updated policy.
Questions or Concerns?
For any concerns or privacy-related questions, contact:
📧 guidetoayianapa@gmail.com
📍 Ayia Napa, Cyprus
You can also contact us by filling out the form on our contact us page.
Thanks for choosing Guide to Ayia Napa for your travel adventures!
